| Max Term |
Combined HR & Payroll: 45 days
HR Only: 30 days
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| Implementation fees |
Implementation Fee: $1,500
Implementation Services will commence only after you pay the full invoice for it.
If implementation is completed prior to the end of the Max Term stated above, the full amount of the Implementation Fee will be credited back to your account and applied against future monthly software subscription fees.
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| In-scope services |
The services that are ‘in-scope’ for this service include:
- An assigned 1:1 implementation representative for the duration of the Max Term
- Communication throughout implementation via our ticketing software
- Supporting employee data transformation
- Supporting the setup of HR onboarding, offboarding, and security
- Supporting the setup of Time Off, Time Tracking, Performance Management, Recruiting, and Payroll (if applicable) through 1:1 training calls with your implementation representative
- Access to our Help Centre with in-depth how-to articles
- Access to our Academy
- Supporting go-live day to create excitement for HR and Payroll (if applicable)
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| Out-of-scope services |
Services that are out-of-scope include:
- Changing platform subscription plan
- Uploading historical data, inclusive of employee documents, performance reviews, and the like
- Drafting or uploading HR documents (offer letters, HR policies, etc.)
- Setting up Time Off, Time Tracking, Performance, Recruitment or Payroll module
- Setting up HR workflows (compensation request changes, title changes, task management, etc)
- Re-configuration of the platform post-implementation
- Setting up Payroll
- Submission of Payroll on your behalf at go-live
- Anything else that is not listed under ‘In-scope services’
- Payroll legislation advice
Note: Any templates or guides demonstrated during training are strictly for example and not to replace a company's templates or guides.
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| Additional Fees |
Additional fees apply if:
- Additional 1:1 training calls outside of the Max Term or after go-live carried out by request are charged at CAD $250 + sales tax
- Services such as Payroll extensions or NSF (if applicable)
- First occurrence: $100
- Second occurrence: $200
- Third occurrence: $300
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| Your obligations |
You must:
- Prepare and import your employee data using our templates and step-by-step guides
- Come prepared and actively participate in 1:1 training sessions and stay engaged throughout implementation to ensure a smooth go-live within the maximum timeline
- Keep your implementation specialist informed of any potential blockers that could delay your go-live date
- Respond to our requests within 24–48 hours to keep the process on track
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