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The challenge

is a custom software development company that drives innovation, transformation, and growth at forward-thinking organizations. The company recently placed #15 in The Globe and Mail’s and has grown 3,677% in revenue over the past three years.

When FreshWorks Studio’s HR Manager Shannon Parker started scaling the company in 2018, she knew she needed an HR software that could grow with their organization. Their software at the time was missing some key features, especially around performance management. She was building an HR department from scratch, so she needed a system that would take things like managing benefits off her plate.

The solution

When looking at options, Shannon wanted something that fit their needs but wasn’t overly complicated, “I didn’t want to go with some of the bigger systems, because it was way more than what we needed. It would have been a distraction.”

The results

Since switching to ���ϴ����� in 2018, Shannon can breathe easier, “���ϴ����� saves us so much time. There are a handful of things that I don’t need to worry about anymore. Now I can focus on strategy because the transactional pieces no longer bog me down.”

���ϴ����� takes care of everything from time-off tracking to employee onboarding, allowing Shannon to shift her focus and prioritize her growing team, “I don’t have any paper documents that employees need to sign anymore, even employee tax forms. It’s all on ���ϴ�����. Whenever we have a policy update, I add it in ���ϴ����� and get everybody to sign it. I can then track whether they’ve signed it, and once they have, it’s automatically uploaded to their employee profile. It’s a lifesaver.”

“I don’t have any paper documents that employees need to sign anymore, even employee tax forms. It’s all on ���ϴ�����."

Understanding Employee Benefits

Shannon also relies on ���ϴ����� Benefits, “It’s the real game-changer. For anyone managing their own benefits, my question is, ‘Why?’” With ���ϴ����� Benefits, FreshWorks Studios employees can easily manage their own benefits information, “I don’t need to create multiple documents and explain to employees what their plan covers. They know it’s all on ���ϴ�����.”

“It’s the real game-changer. For anyone managing their own benefits, my question is, ‘Why?’”

Implementing Career Development Program

On the performance management side, Shannon uses ���ϴ����� Performance alongside some of our recommended best practices. “I feel like ���ϴ����� went the extra mile. A lot of our career development program was influenced by what ���ϴ����� recommended. You equipped us with resources and documentation to implement an excellent performance management system.” 

“I feel like ���ϴ����� went the extra mile. A lot of our career development program was influenced by what ���ϴ����� recommended."

Recording Team Member Qualifications

In the near future, Shannon plans on using ���ϴ�����’s new Training Tracker module, “I’m really excited about it. We can assign the training to everybody and track who completes it. It’s great because now employees can update it themselves, without me having to go out of my way to follow up and update it for them.”

Fun fact:  Shannon has worked hard to create a feedback-centric culture at FreshWorks Studio. Read about it here.��